Apply an AO to existing activity

Study the work before assigning it

Collect real inputs, decisions, results, exceptions, deadlines and dependencies. Include informal duties and handovers to people. A job title is not a full description of a function. Use anonymized representative cases where possible.

Choose the scale of transfer

One operation is bounded work inside a process; a professional function includes recurring tasks and exceptions. A department combines functions, an end-to-end process follows a request to its outcome, and a whole business adds coordination across functions. Choose the smallest scope that can demonstrate useful responsibility.

Transfer responsibility gradually

• Map existing work and choose a bounded function.
• Describe inputs, results, exceptions and acceptance criteria.
• Set authority and required approvals by action.
• Test representative ordinary and difficult cases.
• Compare quality, time, cost and human intervention.
• Transfer agreed responsibility gradually and monitor results.

What to obtain first

Start with comparable execution of a small real case and an explicit review. Maintain a fallback to the existing process and name a stop condition. No automatic replacement of all employees or predetermined saving follows from the organizational form.